Take this interactive quiz to find out.
IT Service Management (ITSM) stands at the center of modernizing companies. ITSM software enables IT teams to align with business needs and take a strategic approach to change, transformation, and growth. As the rise of software-powered services accelerates, IT service teams enable employees and teams across companies to deliver value more quickly.
The ITSM mindset is shifting.In response, IT teams are switching to more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows.
This maturity model is designed to help you assess your ITSM approach, processes, and technologies on your ITSM journey.
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Question 1 of 11
How much of your service delivery is self-service? (or which best describes your organization's adoption of self-service)
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Question 2 of 11
What best describes how employees or customers use your knowledge base?
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Question 3 of 11
How does your team respond to major incidents or service outages?
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Question 4 of 11
How does your organization communicate service outages?
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Question 5 of 11
After a major incident or service outage is resolved, how does your organization respond?
Question 6 of 11
Have your IT teams implemented a formal problem management process?
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Question 7 of 11
Does your IT organization follow a formal IT change process to manage changes to production systems?
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Question 8 of 11
What best describes the way your dev and IT teams work together?
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Question 9 of 11
How much automation has your team implemented to help expedite work?
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Question 10 of 11
What best describes your approach to asset and inventory management?
Back Finish
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Question 11 of 11
How much is AI used to automate, expedite, and improve your service management practices?
Back Finish
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Assessment Level
Beginner
Congrats, it looks like your team is making your first strides in your ITSM journey!
Whitepaper: The complete guide to Atlassian for ITSM
Looking for a practical guide that covers the basics of ITSM with Atlassian.Or perhaps you want to reimagine ITSM with practical applications of agile, DevOps, and cloud technologies.
This step-by-step guide covers the basics of everything you need to know about ITSM with Atlassian – across IT delivery, operations, and support. Along the way, learn best practices and tips to improve your team’s performance, efficiency, and collaboration.
Get the whitepaper
Assessment Level
Intermediate
Congrats, it looks like your team is already on their way to becoming a high-velocity ITSM machine!
Gartner Market Guide for IT Service Management Platforms
As we navigate the complexities of the IT Service Management (ITSM) landscape in 2024, staying abreast with the latest trends and developments is more critical than ever.
The first-of-its-kind Gartner® Market Guide for IT Service Management Platforms offers an invaluable resource for understanding both the current state and future direction of the ITSM market.
Download the market guide
Assessment Level
Advanced
Congrats, your team is well on its way to becoming a lean, mean ITSM machine!
The Forrester Wave: Enterprise Service Management, Q4 2023
Enterprise Service Management – often referred to as ESM, is the extension of IT Service Management (ITSM) principles to enable better service delivery for business teams like Human Resources (HR), legal, facilities, marketing, and finance.
Find out why Atlassian is named a Leader in the recent report, with the highest possible score in the strategy category.
Read the report
Assessment Level
Expert
Whoa, your team is already a lean, mean ITSM machine! But there's always room for improvement!
Product demo with ITSM expert Q&A
Want to learn more about IT industry tools? This is the must-see demo for anyone getting started with Jira Service Management.Whether you’re an existing customer or exploring Jira Service Management for the first time, we invite you to join our weekly hour long pre-recorded demo with live chat Q&A where our product expert will introduce you toJira Service Management and walk you through features including:
- Streamlined Service Request Management
- Modern Incident Management
- Change Management for the DevOps era
You’ll see how Jira Service Management enables everything your teams need,including automation rules, SLAs, and ITIL-certified processes.
Join our weekly demo
Beginner
Beginner
Congrats, it looks like your team is making your first strides in your ITSM journey!
Whitepaper: The complete guide to Atlassian for ITSM
Looking for a practical guide that covers the basics of ITSM with Atlassian.Or perhaps you want to reimagine ITSM with practical applications of agile, DevOps, and cloud technologies.
This step-by-step guide covers the basics of everything you need to know about ITSM with Atlassian – across IT delivery, operations, and support. Along the way, learn best practices and tips to improve your team’s performance, efficiency, and collaboration.
Get the whitepaper
Intermediate
Intermediate
Congrats, it looks like your team is already on their way to becoming a high-velocity ITSM machine!
Gartner Market Guide for IT Service Management Platforms
As we navigate the complexities of the IT Service Management (ITSM) landscape in 2024, staying abreast with the latest trends and developments is more critical than ever.
The first-of-its-kind Gartner® Market Guide for IT Service Management Platforms offers an invaluable resource for understanding both the current state and future direction of the ITSM market.
Download the market guide
Advanced
Advanced
Congrats, your team is well on its way to becoming a lean, mean ITSM machine!
The Forrester Wave: Enterprise Service Management, Q4 2023
Enterprise Service Management – often referred to as ESM, is the extension of IT Service Management (ITSM) principles to enable better service delivery for business teams like Human Resources (HR), legal, facilities, marketing, and finance.
Find out why Atlassian is named a Leader in the recent report, with the highest possible score in the strategy category.
Read the report
Expert
Expert
Whoa, your team is already ahigh velocity ITSM machine! But there's always room for improvement!
Product demo with ITSM expert Q&A
Want to learn more about IT industry tools? This is the must-see demo for anyone getting started with Jira Service Management.Whether you’re an existing customer or exploring Jira Service Management for the first time, we invite you to join our weekly hour long pre-recorded demo with live chat Q&A where our product expert will introduce you toJira Service Management and walk you through features including:
- Streamlined Service Request Management
- Modern Incident Management
- Change Management for the DevOps era
You’ll see how Jira Service Management enables everything your teams need,including automation rules, SLAs, and ITIL-certified processes.
Join our weekly demo
